Customer Care
At Dolceterra, we share your passion for Italian beverages and food. For over two decades, Dolceterra has been bringing the best Italian beverages and foods to your table. We are passionate about finding the best Italian foods you can enjoy while also sipping quality beverages from Italy. We are 100% at your service.
Our customers are the driving force behind our business strategies and goals that is why we continue to find you the best Italian foods and beverages you love at a competitive price.
Contacting Customer Service at Dolceterra
Our Customer Care team is here to help, and the best way to reach us is by email so we can assist you quickly and accurately.
Email Support
For all customer service inquiries, please contact us at:
customersupport@dolceterra.com
Frequently Asked Questions (FAQ)
How can I check the status of my order?
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
How long does shipping take?
Shipping times may vary depending on your location and the shipping method selected at checkout.
As soon as the courier picks up your package, you will receive an email with the tracking number, allowing you to view the shipment details.
Can I change or cancel my order after placing it?
If you need to make changes or request a cancellation, please contact us as soon as possible at customersupport@dolceterra.com.
We will do our best to assist you, but changes or cancellations may not be possible once an order has been processed or shipped.
What should I do if I entered the wrong shipping address?
Please email us immediately at customersupport@dolceterra.com with your correct shipping details and order number.
If the order has not yet been processed, we will do our best to update the address.
My package is delayed. What should I do?
Shipping carriers may occasionally experience delays due to weather, customs, holidays, or high shipping volumes.
We recommend checking your tracking link first.
Some packages may be delayed due to customs inspections.
In some cases, the tracking information may display a notice indicating that documentation is missing. Please note that this is not the case. All required shipping documentation is provided to the carrier at the time of shipment.
If additional documentation is ever required, the carrier would notify us immediately, and we would promptly provide everything necessary within a few hours.
What if my order arrives damaged or incomplete?
If your order arrives damaged, incomplete, or with the wrong item, please contact us at customersupport@dolceterra.com as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Photos of the package and product(s), if applicable
Do you offer subscriptions?
Yes, Dolceterra offers subscription services for selected products.
If you have questions about starting, updating, or managing a subscription, please contact customersupport@dolceterra.com.
How do I create an account?
You can create an account by completing the registration form on our online store.
Creating an account makes it easier to place orders, track purchases, and manage your information.
How do I unsubscribe from marketing emails?
You can unsubscribe at any time by:
- Clicking the unsubscribe / opt-out link in any marketing email,
How can I contact customer service?
For the fastest and most complete assistance, please email us at:
customersupport@dolceterra.com
Alternatively, you can contact us via the website chat, and we’ll get back to you as soon as possible.
Our Customer Service Personnel can help you with:
- Order history and status
- One-click ordering, order confirmation and order tracking
- Subscription services
- Information about new products, mouthwatering offers, services, and general information about Dolceterra
Member Services
Dolceterra invites you to create an account with our online shop by completing our registration form. You will be asked to fill your contact information ( such as your name and email address) to make shipping your order and communicating with you easier. The information you supply may be used to contact you whenever you order something on our site or when we have new products you have interest in.
Catalog Mailing List
If you wish to join this mailing list so you can receive the offer directly from our suppliers, we will ask for your name, email and street address. Occasionally, we make the list of our customer names and street address available to our screened and trusted companies that supply us products so they can contact you if they have a new product or offer for you. You can unsubscribe from this catalog mailing list any time. If you want to unsubscribe from this list, please contact newsletter@dolceterra.com.
Dolceterra Email List
You may subscribe to our e-mail list to receive notification about new products, offer, services or discount. We will ask for your name and email. You can unsubscribe any time by clicking opt-out in any of the emails you receive from us or send an email to us at customersupport@dolceterra.com.