IMPORTANT INFORMATION FOR CHRISTMAS DELIVERY
The deadline to receive your orders within Christmas is 10 December. This means that EVERY order received before will be delivered.
Did I order after the 10th December I will still receive it?
Probably, but we cannot guarantee delivery because of the high number of orders and the natural delays that couriers accumulate during this period.
We want to please everyone and we give our best to do it!
Can I receive a refund if I order after 10 and the goods do not arrive?
Usually the refund is always possible but in this case, if your order made after December 10 does not arrive, no refund will be issued. Obviously, cases are excluded where the goods arrive damaged or incorrect.
Wherever you are in the world we bring you your favorite Italian food. That’s right. Dolceterra ships worldwide in accordance with current regulations
We have two types of products for shipping. Simple Items and Special Care Items (Alcohol and Cured Meats). For Simple items shipping cost is 14$ or free for order over 90$. For special care items shipping is free over 250$ or calculated on the weight of the order.
Every order for every item over 250$ is shipping fee free.
|Weight of parcel||Cost $|
|5-6 kg||35 $|
|7-9 kg||39 $|
Typical consumer orders to a residential physical address within the 48 contiguous states normally will be shipped via DHL Express / FEDEX Priority. Orders for schools and businesses normally will be shipped via DHL Express / FEDEX Priority Saver within 3-4 business days of receipt. Orders will be delivered within 1-3 business days after shipping.
Shipping Methods and Expected Shipping Times
Dolceterra ships all orders via DHL Express / FEDEX Priority, except orders addressed to P.O. Boxes which will ship via USPS Parcel Post (FedEx ground charges will apply). Also, We don’t charge additional charges shipments via air or to AK and HI.
Express orders must be placed before 8:00 pm CST. Express shipments are expedited through our order process and generally ship via FEDEX Priority, although other carriers are sometimes used (DHL Express).
You will receive an order tracking number via email when your order is processed.