Important Information

In this page you will find useful information on Delivery, Quality and Shipping

 
DELIVERY
We at Dolceterra are currently working with more than fifty manufacturers of Italian excellences; that is why, in order to always guarantee the highest quality and freshness of our products, there may be some delays in regard to delivery times. Delivery times are indicative; Dolceterra shall not be liable for potential delays caused by the courier services.

SHIPPING COSTS
At Dolceterra shipping costs are automatically calculated according to the destination country and the type of product (whether it be fresh, perishable or non-perishable).

UNBROKEN COLD CHAIN FROM OUR WAREHOUSE TO YOUR DOORSTEP
We sell many perishable items on our online store, such as cheese and fresh pasta. Quality is without any doubt our top priority and guaranteeing a safe and controlled cold chain is essential. From our warehouse to your doorstep: perishable foodstuffs are packaged in isothermal containers 2.5 cm thick and kept at a temperature between 0° C and 4° C during transportation. To increase safety, if we deem it necessary, we add an additional thermal bag

 

WEIGHT
Fresh products are usually handmade, portioned and packaged directly by the producer; hence we cannot guarantee the accuracy of the weight that is, by law, shown on the label. If - as is almost always the case - the product sent to you is bigger than what you bought, consider it a nice little present from us; if, however, the quantity of product you receive is smaller than what is listed on the website, we will add a gift voucher to your package, which you can use for future purchases on our site.

DELIVERY METHOD
Since 2002 We tested and selected special shipping systems involving the use of isothermal packaging, which allows maintaining goods at a certain temperature for up to 96 hours (4 days), as well as synthetic ice suitable for food purposes; delivery times and shipping methods of course could vary according to the destination country.

DELIVERY TIME
In order to always guarantee optimal product freshness, delivery times also change according to destination. We strongly advise you to indicate an accurate delivery address to ensure your items can be safely received.


WHAT DETERMINES THE SHIPPING COSTS?

There is only one answer to this question: our aim to safeguard the quality of our products as much as possible. We have carefully selected them, we know their value and we wish to respect it, by making sure that their sensory features remain unaltered thanks to swift deliveries and optimal transport conditions.

The packaging itself was designed in such a way as to ensure that products arrive intact and fresh. The isothermal packaging is 5 cm thick and the exterior cardboard box, which is 1 cm thick, adds a further layer of insulation. Furthermore, the amount of synthetic ice that we add to our package is calculated according to the weight of the products, the journey duration and the season.