Terms & Conditions

 Dolceterra Store Italian Fine Foods are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at customersupport@dolceterra.com

Making A Purchase

Making a purchase could not be easier. Just browse our shop, then click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

Refund information

For orders placed on dolceterra.com in the period between 7 December and 31 December no refunds will be made for courier delivery delays. 
They will be reimbursed with coupon codes that can be spent until December 2022. For other information take a look at the page REFUND POLICY

Credit Card Security

We use sage pay to handle our credit card payments. They are a secure protected online payment gateway. To see their Terms & Conditions, please click here.

Weighted Items

We will try to supply goods as close to the ordered weight as possible. However we must charge for the amount we send to you.

Shipping And Handling

We can ship in the United States and worldwide with Fedex Priority and DHL Express.

All products are subject to availability and may be withdrawn at any time. We try to ensure that all prices displayed on our website are accurate but the price on your order will need to be validated by us prior to processing your order. 

Delivery Schedule

We check for email and orders during the early evening in the UK. For orders in the United States we will normally dispatch by DHL EXPRESS and FEDEX dispatch within 1 working days of receipt. Experience has taught us that most custormers are happy with this delivery schedule and it enables us to contact you if we need to substitute an item.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. 

Tax Charges

All prices shown include VAT at the applicable rate. Most food items are zero rated.


We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

We will try to complete your order as accurately as possible but we accept that inevitably mistakes will be made. Where this has happened please contact us and we shall try to correct it as quickly as possible.


Reaching Us

If you need to reach us, please email us on info@dolceterra.com, alternatively, you can call on (+39) 349 3252073.


Privacy Policy

Dolceterra Store Italian Fine Foods do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.